Privacy Policy

Privacy Policy

Last updated: February 18, 2026

DEMO TEMPLATE – This is placeholder legal text for demonstration purposes only.

1. Introduction

FilePilot AI (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our document analysis service.

2. Information We Collect

2.1 Information You Provide

  • Account Information: Name, email address, password, and billing information
  • Documents: Files you upload to our service for analysis
  • Communications: Messages you send to our support team
  • Usage Data: Questions you ask, searches you perform, and features you use

2.2 Automatically Collected Information

  • Device Information: Browser type, operating system, device identifiers
  • Log Data: IP address, access times, pages viewed
  • Cookies: Session cookies and analytics cookies

3. How We Use Your Information

We use collected information for the following purposes:

  • To provide and improve our document analysis services
  • To process your documents and generate answers to your questions
  • To maintain and secure your account
  • To communicate with you about service updates and support
  • To analyze usage patterns and improve our AI models
  • To comply with legal obligations

4. Data Security

We implement industry-standard security measures to protect your data:

  • Encryption: TLS 1.3 in transit, AES-256 at rest
  • Access Controls: Role-based access with multi-factor authentication
  • Compliance: SOC 2 Type II certified, GDPR compliant
  • Data Centers: Secure, redundant infrastructure with regular security audits

5. Data Retention

We retain your data as follows:

  • Documents: Stored until you delete them or close your account
  • Account Information: Retained while your account is active
  • Usage Logs: Retained for 90 days for security and analytics purposes
  • Billing Records: Retained for 7 years to comply with tax regulations

6. Your Rights

Depending on your location, you may have the following rights:

  • Access: Request a copy of your personal data
  • Correction: Update or correct inaccurate information
  • Deletion: Request deletion of your personal data
  • Portability: Export your data in a machine-readable format
  • Objection: Object to certain processing activities
  • Withdraw Consent: Revoke consent for data processing

To exercise these rights, contact us at privacy@filepilot.ai

7. Third-Party Services

We use the following third-party services:

  • Cloud Infrastructure: Amazon Web Services (AWS)
  • Payment Processing: Stripe (we do not store credit card numbers)
  • Analytics: Google Analytics (anonymized)
  • Email: SendGrid for transactional emails

8. AI Model Training

Important: We DO NOT use your uploaded documents or questions to train our AI models. Your data remains private and is only used to provide services to you.

9. International Data Transfers

Your data may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place through Standard Contractual Clauses and compliance with applicable data protection laws.

10. Children’s Privacy

FilePilot AI is not intended for users under 16 years of age. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes via email or through a notice on our service.

12. Contact Us

For questions about this Privacy Policy or our data practices, contact:

FilePilot AI Privacy Team
Email: privacy@filepilot.ai
Address: [Demo Address]
Data Protection Officer: dpo@filepilot.ai

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